Resident Services Manager

Albany Housing Authority

Job Description

Resident Services Manager

Report to: Chief Executive Office

Exempt Status: Exempt/Full-Time

 

Salary Range $50-57K

 

 Job Description for Resident Services Manager:

This position is responsible for planning, developing, implementing and managing programs for residents dealing with education, employment, social services, economic development, health and activities that will enhance the social and economic welfare of residents and bring about self-sufficiency. This position is expected to be able to research and develop grant opportunities to enhance program feasibility and sustainability and focuses heavily on social service coordination, federal grant compliance, and community partnerships.

Resident Services Manager Core Responsibilities:

• Develop and maintain initiatives focused on social services in education, job training, and financial literacy for residential individuals and families.
• Supervise, recruit, and train resident services staff who administer self-sufficiency, homeownership, substance abuse prevention, financial counseling, homeless housing and other resident services.
• Monitors and supervise the day-to-day activities of the assigned departments, ensures they are in compliance with all U.S. Department of Housing and Urban Development (HUD) rules and regulations, recommend policy, and manage the operations of assigned departments.
• Keep informed of federal, state and local laws, regulations, guidelines, code and ordinances pertaining to the community services division. 
• Research federal, state, and private grant opportunities to sustain departmental funding to support residential services programs
• Ensure that grants strictly adhere to (HUD) guidelines and respective regulations
• Oversee and establish contracts and memorandums of understanding with appropriate community partners, such as local health, and educational agencies.
• Maintain meetings working with community leaders to increase access to resources, identify tenants' needs, implement solutions and to support agency goals.
• Assist resident councils with elections, financial budgets, and community events.
• Intervene in challenging resident issues to connect families with resources and minimize lease violations.
• Plan and coordinate special events and programs.
• Performs other related duties as assigned.

Program Oversight Areas

Overseas specialized housing authority programs and grants such as:

• Family Self-Sufficiency (FSS), ROSS Program, Job Plus Program and youth & senior initiatives

Job Qualifications & Requirements

• Bachelor's degree in social work, human services, Public Administration, or a closely related field required.
• Requires 5 years of experience in social services, non-profit management, or public housing environments including three (3) years in a supervisory capacity.
• Knowledge of HUD regulations, particularly those governing agency programs and community service requirements, is preferred.
• Ensures that all grant-funded programs and activities comply with applicable HUD regulations, grant requirements, funding guidelines, and reporting requirements.
• Exceptional conflict resolution abilities, data collection tracking, and intercultural communication a plus.
• Must be bondable.
• Must possess a valid Georgia driver's license and be eligible for coverage under the Housing Authority's fleet automobile insurance program.
• Must successfully pass a pre-employment drug screening and background check.

 

Albany Housing Authority is an Equal Opportunity Employer M/F/V/D

Apply here:  https://www.albanyha.com/online-ha-employment-application

Application Deadline 11:59 PM EST 9-18-2026