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Housing 229.434.4505

Jobs Plus Case Manager

Albany Housing Authority

Job Description

Jobs Plus Case Manager

Report to: Jobs Plus Director

EMPLOYMENT TYPE: Full-Time/Grant Funded

POSITION SUMMARY

The Case Manager for the Jobs Plus Grant is responsible for providing comprehensive case management services to public housing residents participating in the Jobs Plus Program. The Case Manager assists participants in identifying employment and career goals, overcoming barriers to self-sufficiency, and connecting them with workforce development, education, training, and supportive services. This position plays a key role in helping residents obtain and retain meaningful employment while promoting economic independence.

ESSENTIAL FUNCTIONS:

  • Conduct participant intake, assessments, and eligibility determination.
  • Develop individualized service and employment plans based on participant needs and goals.
  • Provide ongoing case management, coaching, and support throughout program participation.
  • Assist participants with job readiness skills, including resume development, interview preparation, and job search strategies.
  • Refer participants to education, vocational training, financial literacy, childcare, transportation, healthcare, and other supportive services.
  • Monitor participant progress toward employment and self-sufficiency goals.
  • Maintain accurate and timely case files, documentation, and program records in accordance with grant and organizational requirements.
  • Coordinate with employers, workforce agencies, educational institutions, and community partners to expand employment opportunities.
  • Conduct follow-up services to support job retention and career advancement.
  • Prepare required reports and ensure compliance with HUD, grant, and agency policies.
  • Participate in outreach activities, workshops, job fairs, and community events to recruit and engage participants.
  • Maintain participant confidentiality and uphold ethical standards in all interactions.
  • Perform other related duties as assigned.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES:

  • Excellent problem-solving and critical-thinking skills.
  • Ability to manage multiple cases and meet deadlines.
  • Strong documentation and recordkeeping abilities.
  • Ability to build collaborative relationships with community partners and employers.
  • Commitment to customer service and participant success.
  • Work is performed in an office and community setting.
  • Occasional evening or weekend hours may be required.
  • Local travel may be necessary for meetings, outreach, and participant services.
  • Ability to sit, stand, walk, bend, and lift up to 20 pounds as needed.
  • Ability to operate standard office equipment and computer systems.

EDUCATION & EXPERIENCE:

  • Bachelor's degree in social work, Human Services, Counseling, Psychology, Business, Public Administration, or a related field. Relevant experience may be considered in lieu of education where permitted.
  • Two (2) years of experience in case management, workforce development, employment services, social services, or a related field preferred.
  • Knowledge of employment resources, community services, and public assistance programs.
  • Strong interpersonal, communication, and organizational skills.
  • Ability to motivate and support individuals from diverse backgrounds.
  • Proficiency with Microsoft Office and case management or database systems.
  • Valid driver's license and reliable transportation required.

 

PERFERRED QUALIFICATIONS:

  • Experience working with HUD-funded programs or public housing residents.
  • Familiarity with workforce development programs and employment placement services.
  • Knowledge of local labor market trends and community resources.
  • Bilingual skills are a plus.

WORKING CONDITIONS:

This position is grant-funded and continued employment is contingent upon grant funding and program performance. Evening and occasional weekend work may be required to accommodate participant and employer events.

 

The Albany Housing Authority is an Equal Opportunity Employer M/F/D/V

Apply here:  https://www.albanyha.com/online-ha-employment-application

Must pass drug test and background screening.